Frequently Asked
Questions

KYC (Know Your Customer) verification on 375pk requires a valid government-issued identity document. For Pakistani users, a CNIC (Computerised National Identity Card) is the primary accepted document — upload a clear photograph of both the front and back. You may also be asked to provide a proof-of-address document such as a recent utility bill. All documents are processed securely and handled in line with our Privacy Policy. Verification is typically completed within one business day.

375pk is strictly an adults-only platform. You must be at least 18 years of age to register and use any feature of the platform, including browsing bonus offers and placing bets. In some jurisdictions the minimum age may be higher — the applicable operator or license jurisdiction requirement always takes precedence. Age is verified during the KYC process via your CNIC. Anyone found to be underage will have their account suspended immediately and any funds will be returned in line with our Terms & Conditions.

To reset your password, click "Forgot Password?" on the login screen and enter the email address linked to your account. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not appear in your inbox. Click the link, enter a new strong password (at least 8 characters, mixing letters, numbers and symbols), and confirm. If you no longer have access to your registered email, contact our support team at [email protected] for manual identity verification.

No. Each user is permitted to hold one account only on 375pk. Creating duplicate accounts — whether under the same name, the same CNIC, the same device or the same payment method — is a violation of our Terms & Conditions. Duplicate accounts are detected automatically during KYC and may result in the suspension of all linked accounts and the forfeiture of any associated bonus balances. If you believe you have accidentally created a duplicate, contact support immediately to resolve the issue before it affects your main account.

The 375pk live casino section features real-time games streamed from professional studios and land-based venues. Available titles typically include Live Blackjack, Live Roulette, Live Baccarat, Live Poker variants and game-show style titles such as live wheel games. Tables operate around the clock across multiple bet-limit levels, so both casual players and high-stakes users can find a suitable seat. Live dealers communicate in multiple languages; English-speaking tables are always available. Check the live casino lobby for the current full list of active tables and their minimum/maximum bet ranges in PKR.

375pk displays odds in decimal format by default, which is the most straightforward format for calculating payouts. Your potential return is simply your stake multiplied by the decimal odds — for example, a PKR 1,000 bet at odds of 2.50 returns PKR 2,500 in total (PKR 1,500 profit plus your original PKR 1,000 stake). Odds reflect the probability of an outcome as assessed by the platform and include a margin. Odds can change up until the moment of kick-off or match start, so the odds displayed when you place your bet are locked in as your confirmed price.

Slot games on 375pk use a Random Number Generator (RNG) certified by independent testing laboratories to ensure each spin outcome is entirely random and unpredictable. Each slot has a published Return to Player (RTP) percentage — commonly between 94% and 97% — which represents the theoretical long-term average return across millions of spins, not a guaranteed session return. You select your bet size per spin, and winnings are determined by symbol combinations landing on active paylines. Bonus rounds, free spins and multipliers are triggered by specific symbol patterns as described in each game's paytable.

Deposit and loss limits can be configured directly from your Account Settings > Responsible Gambling section. You can set daily, weekly or monthly limits in PKR — for example, a weekly deposit cap of PKR 10,000 or a monthly loss limit of PKR 25,000. Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions. These tools are free, always available and require no approval from our support team. We encourage every user to set limits that genuinely reflect their entertainment budget.

Self-exclusion is available through Account Settings > Responsible Gambling > Self-Exclusion. You can choose a temporary cool-off period (24 hours, 7 days or 30 days) or a full self-exclusion lasting between 6 months and permanently. Self-exclusion takes effect immediately upon confirmation — you will be logged out, all marketing communications will stop, and your account will be inaccessible for the chosen duration. If you cannot access your account to self-exclude, email [email protected] with the subject "Self-Exclusion Request" and we will process it manually within one business day as a priority action.

Online gambling is legally restricted in Pakistan under the Prevention of Gambling Act, 1977, and related provincial legislation. 375pk does not claim to be licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. Users are solely responsible for understanding and complying with the laws applicable in their location. This FAQ does not constitute legal advice. If you are uncertain about your legal position, consult a qualified legal professional. For more detail, please read our Responsible Gambling page.